FAQ

We're India's first premium dog apparel and accessories brand. Our vision is to inspire & stand for deeper connections.

We're obsessed with providing high quality products to our customers, and we want to make sure every customer feels proud for getting a Paaplu product for their dog.

We'd not restrict ourselves to our products, but expand by helping dog parents in many ways, building a community of kindness and contribute to the lives of homeless dogs and animals.

We develop products only for dogs with a lot of thought and consciousness.

We blend comfort, functionality and style in every product. Our focus on premium quality materials, thoughtful design and expert craftsmanship sets us apart.

Each piece is designed with both aesthetics and performance in mind, ensuring that your dog enjoys the comfort and you feel nice about it.

Yes! Our products are designed to be versatile. Whether it’s a cold winter day or a mild autumn afternoon, Paaplu products offer the right balance of warmth, comfort and breathability.

The Ultra-Light Dog Jacket, for example, is perfect for most part of the year. It'll keep your dog cozy in the winter without overheating in the spring.

That said, during peak summer or extremely hot days, you can remove the jacket to ensure your dog stays cool and comfortable. We always encourage you to adjust based on the weather to keep your dogs at their best.

We’ve made sure that Paaplu products fit most of dogs with various shapes and sizes. We’ve got detailed size guides on each product page to help you find the best fit for your dog. A few quick measurements and you’ll be good to go!

If selecting size is getting overwhelming or you don't want to waste resources by exchanging?

Great! Just WhatsApp us +91-8412959077 and we'll have you covered.

Most of our products are machine washable and easy to maintain.

For the Ultra-Light Dog Jacket, we would recommend the following care instructions, even if it's machine washable:

1. Use a Gentle Cycle: Helps avoid stress on the fabric.
   
2. Cold Water: Prevents any potential damage from heat and helps preserve the fabric quality.
   
3. Mild Detergent: Avoids harsh chemicals that could degrade the fabric.
   
4. Air Dry: Avoid tumble drying to maintain the jacket's structure and fabric integrity.

Yes, we plan to ship worldwide! No matter where you are, you can get Paaplu products for your dog. At this moment, we're servicing Pan India and will open up for orders worldwide, shortly.

If you have any questions, concerns or need help with sizing, just drop us a WhatsApp message at +91-8412959077.

Have time? You can email us at info@paaplu.com. We’ll get back to you as quickly as possible.

Don't worry if you're not 100% Sure. 

Just order and try a Paaplu Product. 

We know you’ll love it, but if you don’t, just send it back. We'll give you a full refund.

We offer a 5 days return facility on all our products. If you’re not satisfied with the product, just contact us at +91-8412959077, via call or WhatsApp and we'll do whatever it takes to make things right.

Similarly, we also offer 5 days Size Exchange facility.

But please note: In order for us to accept your return or exchange request, the item must be in its original condition, as you receive it. Our QC team conducts a quality check process for all returns and exchanges.

Read our full Return Policy.

In the rare event that your item arrives damaged:

• You raise a request within 3 days / 72 hours of delivery
  
• Share a clear unboxing video & photographs showing the issue
  
• If validated, we will ship a replacement at no extra charge
  
  Damage caused by pets (chewing, pulling, etc.) or improper handling/washing is not covered.
  
  Please read our policies in detail.