FAQ
What is Paaplu?
Paaplu is a premium pet care brand focused on thoughtfully designed dog products that are functional, durable, aesthetic, and comfortable for everyday life. We are building modern essentials for dog parents who care deeply about quality, hygiene, and design.
What kind of products does Paaplu offer?
Paaplu specializes in premium dog essentials and accessories, currently offering 3 products:
• Paaplu Dog Leash Pro
• Paaplu Dog Collar Pro
• Paaplu Ultra-light Dog Jacket
Functional, hygiene-friendly, and design-first pet products. Our focus is on everyday essentials, not gimmicky products.
Is Paaplu an Indian brand?
Yes. Paaplu is a Made in India brand built for modern pet parents who want global-quality dog products with thoughtful design and functionality.
Why choose Paaplu over other pet brands?
Most pet brands in the market focus only on selling low cost commoditised products, we focuses on designing products with:
• Hygiene (odor & bacteria resistant material)
• Durability (long-term ruff daily use)
• Comfort (soft, non-irritating materials)
• Minimal, disciplined design.
• Practical everyday usability
We design for real life, not just shelf appeal.
Is Paaplu only a fashion pet brand?
No. Paaplu is a hardcore dog essentials brand where functionality comes first and aesthetics follow. Fashion is a part of the brand, not the foundation.
Are Paaplu products suitable for daily use?
Yes. Our dog collars, leashes, and accessories are engineered as daily essentials, not occasional-use products. They are built for walks, outdoor use, rain, and regular wear.
Are your dog products premium quality?
Yes. Paaplu products are designed using high-quality, durable, and hygiene-friendly materials to ensure long-lasting performance, comfort, and safety for your dog.
Do your products work for all dog breeds?
Yes. Our dog essentials are designed to suit: Small breeds, Medium breeds & Large breeds. Always refer to the Size Guide before purchasing to ensure the perfect fit.
Are Paaplu products safe for dogs?
Absolutely. Safety, comfort, and skin-friendliness are core design priorities in every Paaplu product.
What makes Paaplu different from regular pet accessories?
Unlike traditional pet products that absorb dirt, smell, and moisture, Paaplu products (especially collar & leash) are designed to be:
• Waterproof
• Odor-resistant
• Durable
• Low maintenance
• Comfortable for long-term use
This makes them ideal modern dog essentials.
Do you offer free shipping?
Yes. We offer free shipping across India for prepaid orders.
How long does delivery take?
Delivery timelines typically range between 3–7 business days depending on your location within India.
Do you deliver across India?
Yes. Paaplu delivers Pan-India so dog parents across the country can access our products.
How can I track my order?
Once your order is shipped, you will receive a tracking link via email or SMS to monitor your delivery in real-time.
Do you offer exchanges?
Yes. We offer hassle-free 5 days exchange offer to ensure the right fit and satisfaction.
What if I receive the wrong size?
You can request an exchange through our support team. We recommend checking the size guide carefully before placing an order.
How can I contact Paaplu customer support?
You can reach us through via Call, WA via live WA icon, Contact page or email support for any queries, concerns, or assistance.
Do you provide customer support?
Yes. We offer dedicated customer support to help with sizing, product selection, and order-related queries.
Does Paaplu support animal welfare?
Yes. As a growing brand, we are committed to initiatives like feeding homeless dogs and supporting animal care efforts in our community.
What is Paaplu’s long-term vision?
Our vision is to build a globally trusted premium pet care brand that creates innovative, functional, and well-designed products for dogs and their humans.